Last year Artificial Intelligence (AI) soared to the peak of Gartner’s Hype Cycle, meaning it reached its “Peak of Inflated Expectations”. But many organisations that have experimented with AI are already finding themselves stuck in the “Trough of Disillusionment”, the next phase of Gartner’s Hype Cycle, where initial excitement and promise give way to a more realistic understanding of the technology’s limitations and challenges.